Technical Support
Hot stamp process
To meet aggressive production timelines, most brands simply cannot afford downtime to address technical issues.
CER is so confident in our systems, that we offer a market-leading 1-year warranty on our systems.
Should you have any issues however, CER provides market-leading technical support with unmatched expertise, reliability and efficiency.
The deep technical expertise of our team stands out in today´s market. The engineers on our Technical Support team are the same individuals who design and build our systems giving them unmatched insights into system requirements.
On average, our technical support team members have over 10 years of experience with highly complex automated systems that include as many as 20 motors working in unison.
Maximum Up Time
- We know how to get it right the first time
Optimized Processes
- Insights into how your unique processes can be optimized
Reliability is at the core every CER system. Our understanding of the challenges of high speed applications and rugged industrial environments allows us to build product decorating systems that run for 20 years and longer.
Peace of Mind
- The superior reliability of our systems allows us to offer an industry-leading 1 year warranty
Superior Performance
- Superior follow through & ability to handle even the most technically challenging issues.
At CER, our products and technical support services are designed for maximum efficiency.
Our systems feature a variety of built-in features designed to avoid or quickly pinpoint any technical difficulties. Examples include missing foil warning and defective sensor detection.
Our service options are flexible – carefully designed to provide the support you need, the way you need it.
Hassle Free Solutions - Remote
- Fewer than 3% of the technical inquiries received require service visits.
- We have the skills to assist you remotely.
Hassle Free Solutions - Fast
- 95% of the technical support requests we receive are resolved within 24 hours.
Problem Prevention and Hassle Free Solutions
- Our team provides maintenance and training options to reduce opportunities for operator error and improved machine control
WARRANTY
On Hot Stamp/Heat Transfer Systems
The superior durability of our systems allows CER to offer a market-leading 1-year warranty inclusive of parts and service.
Warranty Inclusive Of
- Parts (excluding dies and foil)
- Diagnostics & Remote Service Support
- On-site support- Labor & Travel Rate (included)
Travel & Airfare (included at no cost for premium customers)
